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She’s one of the lucky ones: others warned about having to kiss a lot of frogs, catfishing (luring someone into a relationship by adopting a fictional online persona), and dodgy fraudsters.Besides the bothersome human element, it’s pure business for the operators: in the US, the industry made .5 billion last year.matching personalities, gender, age, profession, levels of education and other variables.So far, so good; but the reality is matches are hardly ever made in heaven and cancelling membership is not particularly easy, a reader told me.They think they have gone out of their way to accommodate SA consumers in their response to you.“The only way for such suppliers to know and learn SA laws is when the consumers feel aggrieved (enough) to come forward and complain.

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Hopefully, you get to filter out the smokers, the ruffians and the soap dodgers (unless those are your exact type).She said the site was vague, their practices were unfair and they failed to inform her of the tariff increases. The following day, Elite Singles told her she was wrong not to have realised they were entitled to the automatic renewal payment but, as a gesture of goodwill, they would write off her case. I hope they get shut down or else forced to at least comply with our laws!” I mailed Elite Singles, asking them to explain their automatic roll-overs, the fact that users struggle to contact the site, and why they renew the paid memberships after a month’s subscription.Ouma Ramaru, media liaison for the Consumer Goods and Services Ombud, stresses: “They need to abide by our laws and regulation, and their site says they have an open site here in South Africa.“They are not considering the provision of the CPA in relation to cancelling fixed-term contracts.

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